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How the best super funds deliver on member services 

When it comes to choosing a high-performing super fund, investment performance over the long run, after tax and fees, is extremely important. Money may not buy you happiness, but a healthy super account balance will help feather your retirement nest.

So why is it that when Chant West rates and awards super funds, 25% of its rating is based on member services (30% in retirement phase), second only to investments? (Investments account for 45% of the final score for super funds and pension funds.)

The answer is that far from being fluffy add-ons, member services, when done well, hold the key to more money and peace of mind in retirement.

“If fund members make good decisions about their super, they can be so much better off in retirement. Sometimes this can be through financial advice, but not everyone gets advice. So funds need to help members make those good decisions,” says Chant West general manager Ian Fryer.

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